Refund policy

All Sales on Mystery Scoop and Blind Bags Items Are Final

Due to the special nature of our mystery-based products, all Mystery Scoops and Mystery Blind Bags sales are final, and these items are non-returnable and non-refundable. 

Because each order is randomly selected and may include bonus opportunities, we do not accept returns or exchanges based on:

• Personal preference
• Style or color preference
• Duplicate items
• Perceived value
• Change of mind

By purchasing a mystery product, you acknowledge and accept the surprise nature of the item.

We appreciate your understanding and are always happy to answer any questions before you place your order.


Damaged Items or Incorrect Items:

We care about your experience and want you to love what you receive.
If your order arrives damaged or incorrect, please contact us within two (2) business days of delivery so we can review the issue.

For damaged items, please send us clear photos of the damaged product and the packaging within two (2) business days of delivery.

Requests submitted after this window may not be eligible for review, so we encourage you to reach out as soon as you notice a problem.
If your order arrives damaged or you receive the wrong product, please get in touch with us within 2 days of delivery at:

[Your Support Email]
Include:
• Your order number
• Clear photos of the issue
• A brief description

If approved, we will offer one of the following at our discretion:
• Replacement item
• Store credit
• Partial refund
• Full refund (in rare cases)

Shipping Cost:

Shipping fees are non-refundable unless the error was caused by us.

If an order is returned due to incorrect address information provided by the customer, additional shipping charges may apply for reshipment.

**Refused or Unclaimed Packages**

If a package is either refused or unclaimed and returned to us, please be aware of the following:

  • Original shipping costs are non-refundable.
  • A restocking fee may be applied.
  • Reshipping the item will require an additional postage fee.
  • Additionally, a 20% processing fee, based on the total order amount, will be deducted from all approved returns.